News : CallMiner Expands into Customer Engagement Optimization
Boston, MA, USA, Sept. 15, 2015 -- CallMiner, provider in customer interaction analytics, announced a funding round led by new investor NewSpring Capital with participation from all current major investors including Sigma Partners, Intersouth Partners, and the Florida Growth Fund. Proceeds from the round will be used to fund a rapidly expanding customer base, increase the global delivery footprint, and extend the product suite into customer engagement optimization.
"This round of funding not only represents a strong endorsement of our company and our contribution to the field of customer interaction analytics technology, it also allows us to add R&D, sales, and marketing resources to support our growing global footprint and provide true end-to-end customer engagement optimization. We are delighted to gain the backing from NewSpring Capital," says Terry Leahy, CallMiner President and CEO.
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Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
About NewSpring Capital:
NewSpring Capital invests in companies with the goal of partnering with management teams to develop their businesses.
Published: Friday, September 18, 2015
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