News : CallMiner Expands with New Office and Training Center in Fort Myers
Fort Myers, FL March, 2016 -- CallMiner , a provider of customer engagement analytics software used in call centers, is moving to an expansive 13,000 square feet facility at University Park. The new office will allow CallMiner to accommodate its recent rapid growth as well as the growth that it expects over the next several years. In addition, the space will house a new training facility to host customers and partners that will come from all over the world to learn best practices for using CallMiner Eureka products. The Fort Myers office is also home to CallMiner software development, research, services and marketing organizations.
CallMiner has doubled staff in Fort Myers since 2012 as well as added 30 positions in remote locations that are managed through the Fort Myers office. The company expects to add up to 10 new positions this year. Through a strong relationship with the FGCU software engineering faculty, CallMiner is engaged in several projects and, to-date, have filled four engineering positions with FGCU graduates.
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"We have a strong relationship with CallMiner," says Dahai Guo, Ph.D., Chair and Associate Professor the U.A. Whitaker College of Engineering at the Florida Gulf Coast University. "CallMiner engineers are members of our Advisory Board. They review our curriculum and recommend ways to better prepare our graduates for real-world engineering careers. We currently have four students working on a CallMiner project that will help improve processes for business analysts. This experience is invaluable to our students," Guo says.
Posted by Laura Collins, Editorial Management
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, March 30, 2016
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