* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @CallMiner, @Genesys
Waltham, MA, USA, Aug 22, 2022 -- CallMiner, a provider of conversation intelligence to drive business improvement, announced new integrations with Genesys Cloud CX and Amazon Connect, enabling organizations to gain quick, seamless access to real-time analytics capabilities within existing or future Contact Center as a Service (CCaaS) deployments.
Today’s contact centers are adopting CCaaS more rapidly than traditional on-premise solutions to better meet their changing needs. With these new integrations, organizations can more effectively leverage CallMiner’s platform, based on live voice audio availability.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"At CallMiner, we are constantly evolving our platform based on the market and changing customer needs," said Paul Bernard, President and CEO of CallMiner. "The new integrations with Genesys Cloud CX and Amazon Connect help customers take advantage of their CCaaS investments, as well as realize the value of CallMiner’s conversation intelligence platform and real-time analytics capabilities. By building on our breadth of CCaaS integrations, we’re helping organizations reduce agent churn, improve customer satisfaction and increase revenue."
The integrations with Genesys Cloud CX and Amazon Connect are the latest in CallMiner’s real-time integrations ecosystem, which also includes Five9 VoiceStream and LiveVox Shadow Audio.
#contactcenterworld, @CallMiner, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About CallMiner:
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, August 24, 2022
| 5.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
| 10.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall