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News : CallMiner Launches the CallMiner App Marketplace to Help Organizations Expand the Value of Conversation Intelligence

#contactcenterworld, @CallMiner

Waltham, MA, USA, June 3, 2024 - CallMiner, a provider of conversation intelligence to improve customer experience (CX), announced the availability of the CallMiner App Marketplace, a one-stop destination for complementary partner technology applications and services, as well as CallMiner product extensions.

According to The Forrester WaveTM: Real-Time Revenue Execution Platforms, Q2 2024, in which CallMiner is a leader: "The heart of [CallMiner’s] strategy is a partner ecosystem that enables the platform to connect customers to a network of experts who can help them identify and deliver growth within the call center."

The CallMiner App Marketplace expands this approach. It builds on the platform’s openness and flexibility by delivering a convenient, seamless way for CallMiner customers and partners to engage and do business with each other.

For CallMiner partners, the App Marketplace helps expose their solutions to CallMiner customers. Third-party service partners can bring their expertise in industry-specific solutions, staff augmentations, custom integrations and more; technology partners who integrate with CallMiner can empower end users with enriched data and insights. Through the App Marketplace, CallMiner partners can generate new business and revenue streams.

For CallMiner customers, the App Marketplace expands the CallMiner ecosystem they are already invested in. This single destination provides increased visibility into available platform extensions – including those from CallMiner – integrated solutions, and value-added services that can increase the value of their conversation intelligence investment and accelerate time to transformational business change.

"CallMiner has always prided itself on being the most flexible conversation intelligence platform on the market, empowering our customers to easily integrate with other systems and leverage partners to get the most out of their CallMiner-supported programs," said Scott Kendrick, SVP of Strategy and Alliances, CallMiner. "The CallMiner App Marketplace expands this vision, creating a destination to discover everything from CallMiner add-ons to technology and services from certified partners. Further, it represents an outlet for partners to acquire new customers and expand their businesses. We’re excited about the new opportunities it is going to bring to CallMiner customers and partners alike."

#contactcenterworld, @CallMiner

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About CallMiner:
Company LogoCallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
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Published: Wednesday, June 5, 2024

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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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