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News : CallMiner Named Best Overall AI-based Analytics Company in 2022 AI Breakthrough Awards

#contactcenterworld, @CallMiner

Waltham, MA, USA, June 27, 2022 -- CallMiner, a provider of conversation intelligence to drive business improvement, announced that it has been named the Best Overall AI-based Analytics Company in the 5th annual AI Breakthrough Awards.

CallMiner was recognized for its ability to help organizations analyze customer interactions as scale, such as the voice or text-based conversations that happen in an organization’s customer service center, to uncover insights and take action. These insights help companies improve customer experience, strengthen brand loyalty, increase operational efficiency, influence sales outcomes and more, ultimately driving business transformation and growth.

"Organizations hold a massive amount of untapped data, particularly within their customer service and contact centers, which leaves meaningful insights on the table," said Rick Britt, VP of AI at CallMiner. "Yet, it’s impossible to uncover these insights with human power alone. Technology, like CallMiner’s AI-powered conversation intelligence platform, can deliver the right insights at the right time to both customers and internal stakeholders, enabling organizations to truly be customer-centric. Being recognized as the Best Overall AI-based Analytics Company by the AI Breakthrough Awards is further proof of CallMiner’s industry-leading AI capabilities and our ability to drive value for our customers."

The AI Breakthrough Awards recognize innovation across a range of AI and machine learning-related categories, including AI platforms, deep learning, business intelligence, natural language processing and industry-specific AI applications. Market intelligence analysts from AI Breakthrough evaluated nearly 3,000 nominations from around the world, reviewing, scoring and analyzing each entry to name the top performers.

#contactcenterworld, @CallMiner

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About CallMiner:
Company LogoCallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Wednesday, June 29, 2022

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

3.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
 

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