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News : CallMiner Partners with SpeechPro
New York, NY, USA, May 1, 2015 -- SpeechPro, a global provider in voice biometrics solutions, and CallMiner have joined forces to bring speaker separation capabilities to CallMiner’s speech analytics product suite.
CallMiner will now offer SpeechPro’s proprietary speaker separation technology as an additional option on the Eureka platform. This new technology quickly and accurately separates speakers in a recorded conversation, improving the depth and detail of speech analysis available for call centers.
"We see a lot of our customers stuck with legacy recording equipment and contact center infrastructure that offers no speaker separated audio," said Erik Strand, Vice President of Product at CallMiner. "Analyzing non-separated audio is possible but requires significant additional effort and doesn’t allow for speaker-based searches and categorization. SpeechPro’s speaker separation capabilities allows our customers to take advantage of the benefits of speaker separated audio and reduced analytical effort without having to change any of their current processes."
"We are excited to partner with CallMiner, an innovative company that is constantly on the look out for new technologies that help to expand capabilities of their speech analytics offerings " said Alexey Khitrov, President of SpeechPro.
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
SpeechPro offers solutions in speech recording, processing, analysis and voice biometrics.
Published: Monday, May 4, 2015