News : CallMiner Welcomes Steven G. Chambers to Board of Directors
Boston, August 7, 2014 -- CallMiner, a provider in speech and voice of the customer analytics solutions for contact centers, announced the addition of Steven G. Chambers to the company’s board of directors.
"Steve has tremendous expertise in this industry, and we are delighted that he is joining CallMiner’s board of directors," said Terry Leahy, CEO of CallMiner. "Steve adds valuable perspective and his impressive experience in marketing, consultative selling, and technology will be indispensable assets as CallMiner continues to grow its product portfolio and customer base."
Mr. Chambers has over 25 years of experience in high-tech sales and marketing for both start-ups and established companies. Most recently, he held the position of President, Worldwide Sales and Marketing at Nuance. During his tenure at Nuance, he also served as President of the Mobility and Consumer Services Division from October 2007 to November 2008, as well as President of the Enterprises & Mobile Division from November 2008 to November 2009.
Previously, Chambers held positions as Chief Marketing Officer and SVP WW Sales for SpeechWorks. He also served as Vice President of Marketing at Arbortext, Inc. and Vice President of Marketing and Business Development for VDOnet, a start-up company specializing in streaming media over IP networks that sold to Citrix.
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Monday, August 11, 2014