Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : CallQX Launches Hosted In-Queue Music and Messaging Platform for IVR and PBX Telephony Systems

#contactcenterworld, @CallQX

Alpharetta, GA, USA, Oct, 2018 -- CallQX, a software development company specializing in customer experience solutions for telephony applications, announced the launch of its in-queue, Cloud-based music and messaging platform of the same name. The CallQX solution allows callers to choose their preferred, fully-licensed music as they wait for live-agent service and enables brands and contact centers to serve customized on-hold messaging that references unique customer information. The result of a recent joint venture between GM Voices, a producer of professionally-recorded voice prompts for technology applications, and Holdyr, a California-based technology corporation.

"GM Voices has always taken an active role in helping companies develop a voice persona and customer experience that reflects their unique image and audience," said Marcus Graham, Founder and CEO of GM Voices. "While so much attention is given to CX, we realized the marketplace needed a better way to address the in-queue experience—or what we’re calling QX. We’re confident that this level of branding and personalization will be well received by callers and companies alike."

"Early on, Holdyr saw the clear need for a comprehensive caller experience that included exceptional in-queue interactions," said Jim Britt, Founder of Holdyr and CTO of CallQX. "GM Voices has been a leader in the IVR space for decades, and we believe their strength coupled with our innovations is exactly what contact centers need to perfect that experience."

"With so many advances in contact center technologies over the past decade or so, on-hold has really been the last ‘analog’ remnant of an otherwise forward-looking industry," said Darrell Hensley, CEO of CallQX. "We believe streaming and personalization will be the in-queue standard within two years, and just like microwaves or garage door openers, companies will soon look back and wonder how their contact centers ever went without this solution."

#contactcenterworld, @CallQX

Posted by Veronica Silva Cusi, news correspondent

About CallQX:
Company LogoCallQX is an innovative in-queue music and messaging platform that helps contact centers deliver a superior customer experience by giving control of the wait period to callers. From their phone, callers choose their preferred music genre, and are then presented with an in-queue experience that includes licensed songs from artists mixed with personalized hold messages. Companies control their music selection, playlists, and messaging from an easy-to-use online dashboard.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Tuesday, October 9, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

(read more)
PH: 1+480-435-9390

Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =