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News : Calls to Domestic Abuse Helpline Soar 25 Per Cent in Coronavirus Lockdown Says Charity Refuge

#contactcenterworld

London, UK, April 6, 2020 -- There was a 25 per cent surge in calls to the National Domestic Abuse helpline in a five-day period during the coronavirus lockdown, the charity Refuge said.

In the week commencing March 30, from Monday to Friday, the helpline saw a significant daily rise in calls and contacts.

There was an increase of around 150 per cent in visits to nationaldahelpline.org.uk compared with the last week of February.

Refuge chief executive Sandra Horley said: '1.6 million women experienced domestic abuse last year, and self-isolation has the potential to aggravate pre-existing abusive behaviours by perpetrators.

'While in lockdown or self-isolation, women and children are likely to be spending concentrated periods of time with perpetrators, potentially escalating the threat of domestic abuse and further restricting their freedom.

'Domestic abuse isn't always physical - it's a pattern of controlling, threatening and coercive behaviour, which can also be emotional, economic, psychological or sexual.

'Abuse is a choice a perpetrator makes, and isolation is already used by many perpetrators as a tool of control.'

She said it is a more challenging time for women suffering abuse as lines of communication could be limited if they are unable to leave their home.

'Refuge wants to reassure those experiencing abuse that they are not alone. Our services remain open and we have contingency plans in place for all of our services, including refuges, community-based services and the National Domestic Abuse Helpline, run by Refuge.

'The freephone helpline is operating 24/7, with confidential, non-judgmental support available from our team of trained female advisers.

'While it might not be safe for a woman to call the helpline with the perpetrator still in the home, the Helpline also has an online contact form, with additional support resources available for survivors, friends and family.

'Women can request a safe time to be called. Women's lives depend on being able to keep our services running and we are doing everything we can to keep them open,' she said.

At the weekend, Merseyside Police repeated advice for victims of domestic abuse during the coronavirus lockdown after officers were called to a home in Rainhill, Merseyside, just before 11pm on Saturday following reports of an argument involving the two occupants.

A force spokesman said a 44-year-old woman had been stabbed in the face twice, causing injuries above her left eyebrow, and was taken to hospital for treatment. She was later released.

A 47-year-old man was arrested on suspicion of wounding.

Two children are being looked after by family members following the incident, police said.

Refuge said if anyone is worried about a loved one, or about isolating with a perpetrator, they can call the National Domestic Abuse Helpline on 0808 2000 247 or contact the Helpline via Refuge's contact form online.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailymail.co.uk


Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, April 8, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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