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News : Calls to Helpline Increase as Alcohol Sales Rise During Lockdown

#contactcenterworld

Auckland, New Zealand, Sept 6, 2021 -- Alcohol sales spiked on the eve of level 4, and an advocate says the ease and speed of alcohol delivery since then is making a tough time even harder for some.

The stresses of lockdown had South Island man Jason turning to the tipple.

"To sustain a cooler disposition around cagey children," he said.

"The kids are basically losing their s**t all the time, so me and mum are just sitting down and drinking wine a lot more often than we would.

"A lot more wine and a lot more crafty beers."

His drinking has more than doubled - from a few beers on the weekend to basically every evening.

"I see it as a boredom killer at the moment and I guess as a stress-coping mechanism because of trying to house hunt, having eight of us in the house from three generations and then other family [stuff] that's going on at the moment.

"So it's kind of been quietening thoughts, I guess you'd say."

Justin Lester from research firm Dot Loves Data said alcohol sales jumped nearly 500 percent before lockdown three weeks ago.

Since then online alcohol sales have been roaring along.

"Say for example on the 23rd of August alone alcohol spend online was up 417 percent nationally, compared with last year."

Lester said while it does not have access to supermarket alcohol sales data, the numbers seem to indicate people were imbibing more.

"More alcohol is certainly being purchased ... average transactions are much larger in size and the number of transactions is also significantly up.

"Whether or not that leads to, post-lockdown, people spending less on alcohol ... because they have stockpiled.

"But what we're continuing to see is people are drinking more."

Regional Wines and Spirits warehouse manager Stefan Prentice said its lockdown sales were slightly down on normal.

He said in last year's lockdown people got stuck into the less common wine varieties, while this time around Belgian beer and speciality spirits were surging in popularity.

"We're finding people that are trying whiskies.

"And we're finding that the demand on the local gin is huge. Instead of buying the regular Gordon's and Bombay, Tanqueray, they're stepping out and buying locally produced gins - it's becoming a huge market."

A survey after last year's level 4 lockdown by Te Hiringa Hauora/ the Health Promotion Agency showed one in five people drank more, a third drank less, while half stayed about the same.

While there are not yet figures this time around, David Codyre from the National Telehealth Service Whakarongorau said there has been an increase in people calling concerned about how much they - or their loved ones - were drinking.

"One of the key things that would indicate that you have a problem with your drinking is when other people are worried about it.

"So I think it's the fact that family, whanau members, flatmates, friends are ringing with a concern about the drinking of someone they know."

Alcohol Healthwatch executive director Dr Nicki Jackson said making liquor easily available via delivery as an essential product during lockdown did not help people make healthy choices in a time of significant stress.

She was particularly irate about what she saw as broadcast media personalities endorsing drinking to cope during lockdown.

"That's simply just not acceptable, it's an incredibly harmful drug and people are kind of trapped in their homes.

"We know that alcohol fuels domestic violence, it increases the likelihood and severity of family harm and you've got children around. It's important that we're not modelling drinking as a way to cope."

Jackson said anyone wanting help for problem drinking should call or text 1737, speak to their doctor, or a Maori health provider.

Where to get help:

Need to Talk? Free call or text 1737 any time to speak to a trained counsellor, for any reason.

Alcohol Drug Helpline: 0800 787 797

Drug Help website

Lifeline: 0800 543 354 or text HELP to 4357

Suicide Crisis Helpline: 0508 828 865 / 0508 TAUTOKO (24/7). This is a service for people who may be thinking about suicide, or those who are concerned about family or friends.

Depression Helpline: 0800 111 757 (24/7) or text 4202

Samaritans: 0800 726 666 (24/7)

Youthline: 0800 376 633 (24/7) or free text 234 (8am-12am), or email talk@youthline.co.nz

What's Up: online chat (3pm-10pm) or 0800 WHATSUP / 0800 9428 787 helpline (12pm-10pm weekdays, 3pm-11pm weekends)

Kidsline (ages 5-18): 0800 543 754 (24/7)

Rural Support Trust Helpline: 0800 787 254

Healthline: 0800 611 116

Rainbow Youth: (09) 376 4155

OUTLine: 0800 688 5463 (6pm-9pm)

If it is an emergency and you feel like you or someone else is at risk, call 111.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.rnz.co.nz


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Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, September 7, 2021

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2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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