News : CallTower and ComputerTalk Partner
South Jordan, UT, Feb 13, 2014 -- CallTower, a provider of integrated, cloud-based communications solutions and ComputerTalk, a provider of Lync-native contact center products and communication-enabled business process (CEBP) applications announce its partnership to provide growing businesses the ability to use Microsoft Lync with a fully integrated contact center solution in a hosted environment.
CallTower selected ComputerTalk based on their contact center expertise with the integrated and familiar Lync user experience. ComputerTalk’s ice Contact Center is a Lync 2013 qualified all-in-one contact center that runs as a native part of the Lync topology. It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.
ComputerTalk is a global company that offers Lync native contact center with an application development tool that allows end users to build applications with functions that include web-chat, Lync voice, and Skype voice & messaging.
CallTower CTO Greg Reynolds offered, "We believe that ComputerTalk’s ice is the best integration of contact center technology with Lync 2013. ice extends our hosted Lync platform with familiar UI queues that make learning and using the product easy. CallTower is addressing the need for organizations of any size the ability to act and work like professional enterprises without the large upfront spend. Smart businesses are adopting contact center features to delight customers with better, more focused and holistic support. CallTower is seizing upon this opportunity to meet increasing market demand with ComputerTalk’s ice."
"As organizations continue to move to the cloud, the ComputerTalk ice platform will enable them to extend and address these contact center needs within that same Lync environment," said Mandle Cheung, Chairman and CEO, ComputerTalk. "Based upon their years of leadership in deploying hosted enterprise voice, CallTower is in a uniquely strong position to deploy and provide ongoing support for this combined solution based on Lync. Given our two decades of contact center hosting success, we look forward to this partnership continuing to set the standard on what can be accomplished for companies within a hosted Lync environment."
Posted by Veronica Silva Cusi, news correspondent
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CallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
About Computer Talk Technology (CTT):
ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice³ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish.
Published: Monday, February 17, 2014