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News : CallTower Attains Microsoft’s Solutions Partner Designation

#contactcenterworld, @calltower, @Microsoft

South Jordan, UT, Rochester, NY, USA, Oct, 2022 -- CallTower, an international provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, has attained the Certified Solutions Partner designation within the Microsoft Cloud Partner Program.

As one of the first Microsoft Partners to attain this designation, this partnership empowers CallTower with the capabilities, resources, and industry depth to best perform at the highest level of delivering customer success.

The Microsoft Solutions Partner for Modern Work designation demonstrates CallTower’s technical capabilities, experience and ability to deliver successful customer outcomes aligned to the Microsoft Cloud. Additionally, it denotes CallTower’s increased capability to help customers boost their productivity and make the shift to hybrid work using Microsoft 365.

Becoming a Microsoft Solutions Partner for Modern Work identifies CallTower as a partner who has the commitment to training and accreditation and has delivered solutions that lead to customer success.

"CallTower is thrilled to have received this designation," stated CallTower Senior Microsoft Engineer David Heighton. "This will allow us to demonstrate our advanced Microsoft Cloud capabilities to our customers and partners."

"CallTower has been a Microsoft Gold Partner for over 14 years," explained CallTower Chief Revenue Officer William Rubio, "as a Microsoft Certified Solutions Partner, our relationship with Microsoft is defined more clearly. Globally, CallTower is one of few organizations certified to provide voice with Microsoft Teams since 2008 and growing our partnership with Microsoft as a ‘Solutions Partner’ along with our Microsoft Gold Partner status is a strong and collaborative association."

#contactcenterworld, @calltower, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About CallTower:
Company LogoCallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, October 31, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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