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News : CallTower Attains Microsoft’s Solutions Partner Designation

#contactcenterworld, @calltower, @Microsoft

South Jordan, UT, Rochester, NY, USA, Oct, 2022 -- CallTower, an international provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, has attained the Certified Solutions Partner designation within the Microsoft Cloud Partner Program.

As one of the first Microsoft Partners to attain this designation, this partnership empowers CallTower with the capabilities, resources, and industry depth to best perform at the highest level of delivering customer success.

The Microsoft Solutions Partner for Modern Work designation demonstrates CallTower’s technical capabilities, experience and ability to deliver successful customer outcomes aligned to the Microsoft Cloud. Additionally, it denotes CallTower’s increased capability to help customers boost their productivity and make the shift to hybrid work using Microsoft 365.

Becoming a Microsoft Solutions Partner for Modern Work identifies CallTower as a partner who has the commitment to training and accreditation and has delivered solutions that lead to customer success.

"CallTower is thrilled to have received this designation," stated CallTower Senior Microsoft Engineer David Heighton. "This will allow us to demonstrate our advanced Microsoft Cloud capabilities to our customers and partners."

"CallTower has been a Microsoft Gold Partner for over 14 years," explained CallTower Chief Revenue Officer William Rubio, "as a Microsoft Certified Solutions Partner, our relationship with Microsoft is defined more clearly. Globally, CallTower is one of few organizations certified to provide voice with Microsoft Teams since 2008 and growing our partnership with Microsoft as a ‘Solutions Partner’ along with our Microsoft Gold Partner status is a strong and collaborative association."

#contactcenterworld, @calltower, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About CallTower:
Company LogoCallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Monday, October 31, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Consultancies

 
1.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

2.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

3.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

4.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

5.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
 

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