#contactcenterworld, @calltower, @Frost_Sullivan
Salt Lake City, UT, Rochester, NY, Nov. 3, 2022 -- CallTower, an international provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, was recognized by Frost & Sullivan as a Leader in the UCaaS Market in their October 2022 Frost Radar™ report after recent analysis. This position was driven primarily by CallTower’s significant success with Microsoft Teams and Cisco Webex solutions and integrations.
The report notes, in part: "[CallTower’s] comprehensive cloud solutions portfolio addresses diverse client needs and delivers complete end-to-end, turnkey, multi-platform, and hybrid solutions for customers—capabilities that are likely to drive growth in the future. CallTower’s solutions enable CallTower to fully manage the customer experience and relationship."
"We are thrilled to receive this distinguished recognition from Frost & Sullivan for our UCaaS offerings for another year," added CallTower Chief Revenue Officer William Rubio. "Our solutions offer everything in UCaaS and CCaaS with the highest redundant voice quality and collaboration services – all integrated with productivity tools and network support which empowers our customers to have choices in how they communicate with their customers and vendors in a global business landscape."
Frost & Sullivan’s Frost Radar™ recognizes companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify the best practices in the industry.
Posted by Veronica Silva Cusi, news correspondent
CallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, November 4, 2022
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