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News : CallTower Joins Forces with Singlewire Software to Conduct Microsoft Teams Paging with InformaCast Mass Notification

#contactcenterworld, @calltower

Salt Lake City, UT, Boston, MA, Chicago, IL, Nov, 2021 -- CallTower, a provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, announced a strategic partnership with Singlewire Software, a mass notification technology developer, to support paging with Microsoft Teams via Singlewire’s InformaCast software.

InformaCast is a mass notification system that reaches people on their mobile and on-premises devices. When users within a certain organization or geographical location need to receive a message very quickly, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices and systems.

"We are thrilled to bring our Microsoft and Cisco customers enhanced safety measures through InformaCast," said William Rubio, CallTower’s Chief Revenue Officer. "Global businesses are increasingly looking for solutions to increase the power of safety and notification systems. InformaCast was an obvious choice, as it offers the only mass notification system that reaches people on-premises and when they are mobile."


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InformaCast integrates with Microsoft Teams to enable mass notifications that reach people in the applications they are using every day. Notifications can be triggered from directly within the Microsoft Teams interface and delivered to other Teams users as well as all the other devices an organization connects to InformaCast, including desk phones, IP speakers, overhead paging systems, desktop computers, digital signage, and mobile phones. 

"We are excited to work closely with CallTower and pair the company’s network expertise, high-quality services and customer experience with InformaCast," said Brice Drogosch, Channel Development Manager at Singlewire Software. "Pairing the communication solutions of CallTower with the mass notification and paging capabilities of InformaCast makes for a powerful combination to help protect people when emergencies strike."

#contactcenterworld, @calltower

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About CallTower:
Company LogoCallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
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Today's Tip of the Day - Contact Center Newsletter

Read today's tip or listen to it on podcast.

Published: Tuesday, November 9, 2021

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2021 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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