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News : CallTower Launches Native SMS and MMS Texting for Microsoft Teams

#contactcenterworld, @calltower

Salt Lake City, UT, Rochester, NY, Sept. 28, 2022 -- CallTower, an international provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions has launched CT Text with MMS and SMS texting capabilities, enabling users to send text communication directly from within the MS Teams platform allowing for an increase in work collaboration proficiency.

CallTower’s Microsoft Teams solutions (Direct Routing and Operator Connect) with CT Text delivers both MMS and SMS capabilities translated in over 60 languages ensuring ease of contact and conversation searching within the Microsoft Teams client and simplifying communications. Utilizing the same number used for voice calls, CT Text maximizes reach and impact of SMS and MMS users within Microsoft teams by enabling individuals to text directly from their voice number or a group shared phone number.

"We are thrilled to have launched this addition to CallTower’s Microsoft Teams Direct Routing and Operator Connect Solutions", cited CallTower Chief Revenue Officer William Rubio. "With both MMS and SMS CT Text integrations available in over 60 languages, users can communicate via one central platform, instead of sending texts from a cell phone or a third-party application. The result of this integration translates into improved communications with customers, supplemented with the increased security associated with a safe and secure single interaction platform.

#contactcenterworld, @calltower

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About CallTower:
Company LogoCallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Friday, September 30, 2022

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2023 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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