#contactcenterworld, @calltower
Salt Lake City, UT, and Rochester, NY, USA, Mar, 2022 -- CallTower, an international provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, announced the launch of their One Click Failover solution for Microsoft Teams. This failover solution can be easily used to maintain continuity in the event of a downed single circuit connection, emergency, or natural disaster.
The goal behind the creation of CallTower’s One Click Failover is to forward phone numbers during the possibility of an interruption in service to a customer's phone system within minutes. This allows customers to still receive critical or valuable inbound calls until connectivity is restored individual and contact center users as well as automated attendants. When this option is enabled, all predetermined programmed Teams numbers from that organization will forward to the user-specified alternative device/application. When the connection is restored, within seconds a customer can simply uncheck forwarding, press save, and all forwarding will be removed.
"In today’s market climate voice continuity is more critical than ever," noted CallTower CRO William Rubio. "We’re excited to be able to offer such a robust redundancy tool that is simple to enable in order to ensure the continued success and communication of our customers and clients."
CallTower recently announced its acquisition of OneStream Networks, a Rochester, New York-based global provider in voice solutions. In joining forces, CallTower will deliver a broader range of global communication solutions and services to existing and future customers.
#contactcenterworld, @calltower
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About CallTower:
CallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
Published: Tuesday, March 22, 2022
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