#contactcenterworld, @calltower, @Microsoft
Salt Lake City, UT, Boston, MA, Chicago IL, USA, Oct, 2021 -- CallTower, an international provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, was named by Microsoft as one of the solution providers for Operator Connect for Microsoft Teams. Operator Connect delivers PSTN voice access to Teams users to deliver an enhanced customer experience. In addition, Operator Connect improves integration between networks streamlining provisioning and management of users and enhanced support models that will augment the quality of service.
"CallTower is committed to ensuring that our solutions meet the needs of our customers," explained CallTower CRO William Rubio. "Operator Connect for Microsoft Teams is the ultimate expression of that idea. It enables our customers to connect through straightforward change management and painless implementation, along with expanded coverage. CallTower empowers customers by voice enabling Teams with three different options, Direct Routing, Operator Connect and GCC High. These options ensure customers are enabled with the tools they need to meet their unique business needs."
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According to Taimoor Husain, Modern Workplace Strategy and GTM lead, Telcos at Microsoft, "Operator Connect for Microsoft Teams makes it easier for enterprises to enable Teams as a primary phone system for their business – delivering a more seamless deployment in the market. Through this collaboration with CallTower, Microsoft is proactively building the relationship needed to simplify Teams voice onboarding."
Posted by Veronica Silva Cusi, news correspondent
CallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Tuesday, October 5, 2021
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