Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
35
MEMBER
Chai Domingo
Director, Contact Center
365
MEMBER
Kelly Karmann
Marketing Manager
1
MEMBER
Vhennie
Country Manager
94

News : CallTower Secures Coveted Five9 2023 Global Partner Award

SALT LAKE CITY, UT, ROCHESTER, NY, USA, Feb. 8, 2024 - CallTower, a global leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions has been named a 2023 Global Partner by Five9, the provider of the Intelligent CX Platform. The Five9 2023 Global Partner Awards recognize the achievements of the Five9 worldwide ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).

CallTower partners with Five9 to deliver one of the most comprehensive contact center integration solutions available on the market today. This collaboration leverages the advanced cloud-based contact center capabilities of Five9, seamlessly integrated with CallTower's robust communication solutions, to provide businesses with an unparalleled customer service experience. The integration enhances operational efficiency, offering features such as intelligent routing, real-time reporting, and omnichannel support, ensuring that every customer interaction is handled with exceptional care and precision.

By combining CallTower's expertise in cloud communications with Five9's cutting-edge contact center technology, businesses are empowered with a scalable, flexible solution that not only meets the demands of today's fast-paced communication environments but also anticipates the needs of tomorrow. This partnership is a testament to CallTower's commitment to delivering state-of-the-art communication solutions that drive customer satisfaction and business growth.

"We are incredibly honored to receive this award from Five9, recognizing our collective efforts to deliver what we believe is one of the most comprehensive contact center integration solutions on the market today," said Rachell McConkie, CallTower's Contact Center Product Owner. "This achievement underscores our commitment to innovation and excellence in serving our customers. Together with Five9, we've focused on creating a seamless, efficient, and powerful solution that not only meets the dynamic needs of today's businesses but also sets a new standard for customer engagement and support."

"Our partnership with Five9 has enabled us to push the boundaries of customer engagement, providing scalable, robust, and efficient communication solutions that meet the evolving demands of businesses globally", said Wiiliam Rubio, CallTower’s Chief Revenue Officer. We are thrilled to be honored with this award as a testament to our team's hard work and dedication. Together, we are setting new standards in the industry, empowering organizations to deliver exceptional service that drives satisfaction and growth."

"Our partners consistently provide a high level of value to Five9 and our joint customers. The continued growth we have experienced over the last several years would not have been possible without the global reach and stellar performance of our partners," said Jake Butterbaugh, Senior Vice President, Global Partners. "These partner award winners represent the best of the best. We are so happy to recognize them and are humbled and inspired by their commitment to Five9 and to delivering outstanding CX. Congratulations, CallTower on your well-deserved recognition."

Five9 is on a mission to Bring Joy to CX™. The Five9 Global Partner program and its 1,400+ members deliver excellence, integrity, and solutions that enable our joint customers to deliver exceptional customer experiences. The Five9 Intelligent CX Platform is a leading AI-powered CCaaS solution that elevates contact center performance by empowering managers with actionable insights and intelligence, personalize customer experiences with self-service and their choice of channel to communicate, elevating businesses to deliver results ensuring the delivery of joyful agent and customer experiences.

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com/news-release/2024/02/08/2825748/0/en/CallTower-Secures-Coveted-Five9-2023-Global-Partner-Award.html


About CallTower:
Company LogoCallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Friday, February 9, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 33791 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =