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News : CallTower’s Cisco Offering Expands with the Addition of Webex® Contact Center Solution to Portfolio

#contactcenterworld, @calltower

Salt Lake City, UT, Rochester, NY, USA, Mar, 2023 - CallTower, a international provider in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, announced the launch of their Webex(R) Contact Center solution, a comprehensive, customizable, highly secure solution to meet the complex needs of contact centers.

As a Certified Cisco(R) Calling Provider, CallTower can now deliver the all-new Webex Contact Center, which is built for the future of customer experiences. It gives users the functionality they need, in the omnichannel they prefer, with exceptional speed and accuracy. This solution notably increases customer satisfaction, challenge resolution and call agent productivity.

"CallTower is excited to deliver the next level Webex experience to our contact center customers to meet their evolving security and productivity needs," stated CallTower VP of Software & Product Doug Larsen. "With Webex Contact Center, mission-critical services will always be available and operational thanks to a resilient and secure Cisco(R) architecture."

#contactcenterworld, @calltower

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About CallTower:
Company LogoCallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
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Today's Tip of the Day - Speech Recognition

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Published: Monday, March 20, 2023

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

4.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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