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How To Enter the 2020 Members' Choice Awards - For Vendors


News : CallVU Offers Contact Center Collaboration at No Charge to Help NICE inContact Customers Respond to COVID-19

San Francisco, CA, USA, April 22, 2020 -- Today CallVU, a digital call experience platform, announced a program to enable contact centers using NICE inContact CXone™ cloud contact center platform to offer a more hands-on, interactive call experience at no charge for the first month. The goal is to help offset the impact of brick and mortar closures by bridging the gap between face-to-face in-store visits and calls into the contact center.

Mandatory social distancing has led to an unprecedented number of store and branch closures. These closures have made it difficult for brands to provide many of the services their customers and businesses depend on. Contact centers are under increased strain as more customers call in for services that would have typically brought them into a physical location.

In an effort to help, CallVU is offering its contact center collaboration app with no monthly fee, commitment or contract for 30 days for current CXone customers

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"Brands are rushing to migrate operations to digital in response to the pandemic. This includes a significant amount of sales and service that was happening in retail locations" said Michael Oiknine, CRO of CallVU. "We saw that our clients were better prepared for this new reality and felt an obligation to increase access to these capabilities quickly." As part of this program, CallVU has committed to deploy new clients within 48 hours.

CallVU is working with NICE inContact to make collaboration capabilities immediately available to their clients. NICE inContact has also launched a major initiative to help keep contact center agents safe by moving them home.

"Our organization is helping contact centers around the world to ensure they have the resources and tools they need to meet the demands brought on by COVID-19," said Paul Jarman, CEO of NICE inContact. "CallVU Collaboration provides more tools for agents working with customers to share information and engage in a more satisfying customer experience."

#contactcenterworld, @CAllVU_US, @NICELtd

Posted by Veronica Silva Cusi, news correspondent

About CallVU:
Company LogoCallVU is reimagining the call center with the industry’s first, end-to-end digital call experience. CallVU transforms the call, uniting voice and digital to empower customers and agents with a better way to get things done. With CallVU, companies unlock efficiency and value across the entire call center experience to better meet customer needs, lower costs and generate more revenue.
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About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - A Welcome Call

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Published: Friday, April 24, 2020

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2020 Buyers Guide Recording

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
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