San Francisco, CA, USA, April 22, 2020 -- Today CallVU, a digital call experience platform, announced a program to enable contact centers using NICE inContact CXone™ cloud contact center platform to offer a more hands-on, interactive call experience at no charge for the first month. The goal is to help offset the impact of brick and mortar closures by bridging the gap between face-to-face in-store visits and calls into the contact center.
Mandatory social distancing has led to an unprecedented number of store and branch closures. These closures have made it difficult for brands to provide many of the services their customers and businesses depend on. Contact centers are under increased strain as more customers call in for services that would have typically brought them into a physical location.
In an effort to help, CallVU is offering its contact center collaboration app with no monthly fee, commitment or contract for 30 days for current CXone customers
"Brands are rushing to migrate operations to digital in response to the pandemic. This includes a significant amount of sales and service that was happening in retail locations" said Michael Oiknine, CRO of CallVU. "We saw that our clients were better prepared for this new reality and felt an obligation to increase access to these capabilities quickly." As part of this program, CallVU has committed to deploy new clients within 48 hours.
CallVU is working with NICE inContact to make collaboration capabilities immediately available to their clients. NICE inContact has also launched a major initiative to help keep contact center agents safe by moving them home.
"Our organization is helping contact centers around the world to ensure they have the resources and tools they need to meet the demands brought on by COVID-19," said Paul Jarman, CEO of NICE inContact. "CallVU Collaboration provides more tools for agents working with customers to share information and engage in a more satisfying customer experience."
Posted by Veronica Silva Cusi, news correspondent
CallVU is reimagining the call center with the industry’s first, end-to-end digital call experience. CallVU transforms the call, uniting voice and digital to empower customers and agents with a better way to get things done. With CallVU, companies unlock efficiency and value across the entire call center experience to better meet customer needs, lower costs and generate more revenue.
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, April 24, 2020
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