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News : Callzilla Launches New Spanish Language Contact Center
Miami, FL, Feb 28, 2014 -- Callzilla, a Spanish-language contact center servicing the U.S. Hispanic consumer market, is proud to announce the opening of a new contact center site.
Located in Bogotá, Colombia, the new site is fitted with 300 additional workstations in a 24 x 7 x 365 secure operating environment. The new site will further expand on Callzilla’s capability to provide unparalleled Hispanic customer care and customer acquisition programs to their U.S. based clients.
Callzilla President, Neal Topf noted, "We’re thrilled with the opening of this new contact center to meet the demand we are seeing for our services. In addition to adding increased capacity and state-of-the-art contact technology, this new facility will provide a comfortable and productive environment to our employees and operations staff. "
The facility exceeds the technological and operational infrastructure required to fulfill obligations under the PCI Compliance norms and HIPAA regulations. The new site was built to provide premium quality monitoring and training for Callzilla agents. There is ample training and monitoring space, enabling Callzilla to provide customized programs for clients’ unique bilingual or Spanish-only contact center programs.
Please contact us about interest in the new site and about Callzilla’s Hispanic-focused contact center and call center services.
Posted by Veronica Silva Cusi, news correspondent
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Callzilla is an customer experience-focused contact center boasting high quality omni-channel, customer-centric solutions, in both English and Spanish.
Published: Tuesday, March 4, 2014