News : Cambridge University Hospital (CUH) selects Unify to drive Efficiency
Milton Keynes, UK, March 15, 2017 -- Charlotte Jones, Project Manager in Service Delivery at CUH says: "During the roll out of OpenScape, I was a Shift Leader in the Contact Centre team. We are delighted with the positive impact that Unify’s OpenScape technology has had on our Contact Centre service, since roll out. We are proud of our Contact Centre team and the achievements it has accomplished - The CUH Contact Centre was the only NHS institution to be selected in ICMI’s The Top 50 Companies for Customer Service in 2011 and continued to be a member for four years. Both customer expectations and our standards are rising, and working with Unify has given us the tools to continuously improve our service. Such as, Automatic Call Distribution and Post Processing, allowed our agents to do their jobs quicker and more efficiently, letting them focus on providing the best customer experience possible - while the Shift Leaders are able to coach and monitor with the added support of reporting and call monitoring to ensure high standards are maintained."
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Trevor Connell, General Manager, West/East Region, Unify, adds: "Being chosen to support and transform part of the communications in such a well-respected and revered organisation as Cambridge University Hospitals is a terrific endorsement of Unify’s expertise. Customer service never stands still and investing in communications technology is a must for institutions striving to be at its forefront. Addenbrooke’s Hospital’s trust in Unify’s platform is best displayed by its plans to use our technology to revolutionise other aspects of its operations. The scalability, resilience and reliability of our products allow organisations like Cambridge University Hospitals to enable its employees to work more flexibly and collaboratively than ever before."
Posted by Veronica Silva Cusi, news correspondent
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Unify—formerly known as Siemens Enterprise Communications—is a large communications software and services firms. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and dramatically improves business performance. Born out of the engineering DNA of Siemens, Unify builds on this heritage of product reliability, innovation, open standards and security to provide integrated communications solutions for 75% of the Global 500. Unify is a joint venture of the Gores Group and Siemens AG.
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