News : Camelot Deploys eGain for Digital Customer Service
Sunnyvale, CA and Slough, UK February 1, 2016 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that Camelot UK Lotteries Limited (‘Camelot’) has selected it for proactive, knowledge-guided consumer web chat as part of the company’s ongoing digital transformation initiative.
Camelot operates the UK National Lottery. In operating The National Lottery, Camelot deliversmoney each week to Good Causes.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Much of its customer service is currently provided over the phone. As the first step, Camelot has deployed eGain Superchat™ to provide real-time service to players, while making intelligent, contextual offers for service. Moreover, the deployment will include eGain’s omnichannel knowledge platform, which will enable Camelot to provide intelligent and consistent service across voice and digital touchpoints, while further improving efficiencies by shifting interactions from voice to digital.
Today's Tip of the Day - Make It Easier To Complain
More Editorial From eGain Corporation
About eGain Corporation:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Published: Tuesday, February 2, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...