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News : Camelot Deploys eGain for Digital Customer Service
Sunnyvale, CA and Slough, UK February 1, 2016 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that Camelot UK Lotteries Limited (‘Camelot’) has selected it for proactive, knowledge-guided consumer web chat as part of the company’s ongoing digital transformation initiative.
Camelot operates the UK National Lottery. In operating The National Lottery, Camelot deliversmoney each week to Good Causes.
Much of its customer service is currently provided over the phone. As the first step, Camelot has deployed eGain Superchat™ to provide real-time service to players, while making intelligent, contextual offers for service. Moreover, the deployment will include eGain’s omnichannel knowledge platform, which will enable Camelot to provide intelligent and consistent service across voice and digital touchpoints, while further improving efficiencies by shifting interactions from voice to digital.
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eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Published: Tuesday, February 2, 2016