News : Campbell County Call Center Offers Higher Wages Amid Job Expansion
Lynchburg, Va. April 4, 2016 -- A call center in the Lynchburg area is expanding and offering higher salaries to attract more highly skilled workers. Startek is adding 250 positions at its facility in Campbell County. The newly hired workers will handle calls for Startek's clients in the broadband and wireless phone industries. Those jobs need more training and they offer a larger paycheck. Certain positions will now pay as much as $11.00 per-hour.
Here is a breakdown of the salary changes: Level 1 Customer Care Representatives: - Currently earning $9 will receive a base rate increase to $10.50 - Those earning $9.50 per hour will receive a 12 percent increase Level 2 Customer Care Representatives: - Currently earning less than $11 will receive a base rate increase to $11 "We always say that we hire for attitude and train for skill, so we are definitely looking for those who are genuinely interested in engaging with our clients and can demonstrate and give them that 'wow' effect," said Mireille De Bruycker, engagement center director for Startek's Lynchburg facility.
The new wages went into effect March 21. Anyone interested in the new positions can apply online.
Today's Tip of the Day - Broken Promises
More Editorial From StarTek
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Wednesday, April 6, 2016