Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Chai Domingo
Director, Contact Center
Andre Djuarsah
Assistant Vice President
Usaia Tukana
Frontline Trainer

News : Canada’s DMV Veterinary Centers Deploys 8x8 Contact Center for Microsoft Teams

#contactcenterworld, @8x8

Campbell, CA, USA, Dec, 2021 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that DMV Veterinary Centers, 24-hour emergency and specialty pet hospitals and services provider throughout Canada, has deployed 8x8 Contact Center for Microsoft Teams, which is certified by Microsoft. The 8x8 cloud customer engagement solution allows DMV to meet increasing demand for veterinary services and enhance customer experience for pet owners.

The past year saw a 50 percent increase in Canadian pet adoptions, and the sudden growth in pet ownership meant DMV had to meet soaring veterinary demands, including a 60 percent spike in urgent calls. This increase in phone traffic, from 50,000 owners and hundreds of veterinary professionals, placed a major strain on their existing technology resources, creating inefficiencies and bottlenecks. DMV’s legacy phone system did not allow for the prioritization of callers, or provide data on individual agent performance, which made improving the customer experience a challenge. In addition to call handling, agents were manually sending 10,000 appointment reminders monthly by SMS.

DMV already used Teams for collaboration, and with expert advice from trusted IT consulting firm Solulan, selected the 8x8 Contact Center for Microsoft Teams solution to improve customer and employee experience, enabling agents to quickly connect and collaborate with other Teams-enabled experts to resolve issues faster.

"We desperately needed to reduce caller wait times and automate manual tasks in order to better serve our customers and provide their pets with the highest possible level of care," said Noël Grospeiller, Vice President, Client and Employee Experience at DMV Veterinary Centers. "DMV Veterinary Centers looked at multiple offerings and only 8x8 had the contact center solution and automation capabilities, complete with the Microsoft Teams integration, that we were looking for. Its cloud-based solution is advantageous in that it helps us to eliminate infrastructure cost and maintenance; it also means our agents can work from anywhere."

"Businesses experiencing high volume customer inquiries need a reliable, integrated contact center and communications system that allows employees and agents to work efficiently and quickly," said Ken Berryman, Chief Sales Officer at 8x8, Inc. "8x8 Contact Center for Microsoft Teams, together with 8x8 CPaaS, allows DMV Veterinary Center to collaborate seamlessly in Teams while enhancing customer engagement. Their specific business requirements include creating critical call flow structure, reporting, and analytics, all of which allows DMV to concentrate on its core objective - caring for pets."

"With their incredible surge in pet owner calls, DMV Veterinary Center needed a comprehensive, easy-to-implement contact center solution that integrated with Microsoft Teams," said Rija Raharinosy, Vice President, Sales & Alliances at Solulan. "With 8x8’s industry-leading customer engagement and CPaaS solutions, we knew that DMV would benefit from being able to easily manage call flows, monitor agent activity, and save agent time by automating digital communications."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent

About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
  Company Blog   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Monday, December 13, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Employee Engagement Solutions

Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.



Starting on the hour every hour today

My Role As A CX Champion In My Company

Coming up this Week

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =