News : Canadian Tire to Add 200-plus Call-centre Jobs
May 27, 2014 -- Canadian Tire Financial Services is hiring at least 200 employees at its St. Catharines and Welland call centres.
The numbers add to the more than 200 hires already made last year, with its regional call centre employment numbers poised to top 1,000. The positions are for full-time and part-time "customer-service oriented" candidates who are English-French bilingual or unilingual English speaking.
It’s not known yet how many jobs will be based at either Welland’s East Main St. site or the St. Catharines centre on Bunting Rd.
In an e-mail, CTFS representative Shannon Peters said start dates will range from mid-June to the beginning of July.
Compensation includes a flexible benefits package, profit sharing, stock purchase plans and pay averaging $20 per hour, plus bonuses.
"It is a good news story," said Walter Sendzik, CEO of the Greater Niagara Chamber of Commerce. "And these jobs are very much a career opportunity for people in Niagara." Sendzik described CTFS’s two regional locations as a "great work environment."
He also spoke to concerns voiced by some that jobs in that sector are sometimes low-paying and subject to large hire and layoff numbers as business fortunes change and call centre contracts are gained or lost.
A significant number of new hires will come through pre-screened candidates to be invited to job fairs in Welland and St. Catharines. Additional hiring is expected through the year.
Candidates apply online. Pre-screened candidates will be contacted and provided with an interview time.
Once an offer letter is accepted, the employee will take part in a three-week in-class training session, followed by two weeks of job shadowing and support during first weeks on the phone.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
About Canadian Tire Financial Services:
Canadian Tire Financial Services is the financial services arm of Canadian Tire. Based in Oakville, CTFS has business operations in Burlington, St. Catharines and Welland.
Published: Thursday, May 29, 2014