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News : Canon Boosts Call Center Capabilities in Sao Paulo
SAO PAULO, Oct. 14, 2013 -- Level 3 Communications, Inc. (NYSE: LVLT) announces it has signed an agreement with Canon do Brasil, a regional subsidiary of Canon, Inc., a Japanese company dedicated to developing graphic and document management technologies. Under the terms of the agreement, Level 3 is providing Canon with a range of IP (Internet protocol) voice and collaboration services in support of the company's headquarters and call centers in Brazil.
Canon do Brasil is using Level 3´s IP voice and collaboration services to more efficiently manage the voice communication processes of its regional call centers. Level 3 services support a wide range of phone options for Canon's regional staff, including IP phones for employees whose roles require advanced functionality, "softphones" for those that need greater flexibility and analog phones for legacy support. Level 3's services also enhance Canon's ability to support these options and its entire regional customer service infrastructure, improving the efficiency and reliability of Canon's voice systems.
"Level 3's global telecommunications services deliver the capacity and high performance for Canon to improve operational efficiency, which in turn enables us to better serve our customers," explains Adilson Soares Gomes, Canon IT manager in Brazil. "Canon makes a point of adopting new technologies to improve our customer experience, and the implementation of Level 3's services supports our goal of promoting products focused on Canon photography and graphic arts. By using an IP telephony model, we can generate more complete information when serving our customers and optimizing internal needs."
Posted by Veronica Silva Cusi, news correspondent
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About Level 3 Communications:
Level 3 Communications, Inc. (NYSE: LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3's comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions.
Published: Tuesday, October 15, 2013