News : Canon Celebrates Receives BenchmarkPortal Center of Excellence Certification
Melville, NY, USA, Dec, 2018 -- Canon U.S.A., Inc., a provider in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal Center of Excellence Certification. This certification honors customer service call centers that rank in the top ten percent of call centers surveyed.
"This certification signifies Canon's leadership and commitment to balancing cost-effective service solutions with best-in-class service performance," says Bruce Belfiore, CEO, BenchmarkPortal. "To maintain superior performance for ten years straight is, indeed, an exceptional accomplishment."
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To evaluate a call center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. The balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.
"We are honored that BenchmarkPortal recognized us for the tenth year in a row as a leader in providing an outstanding customer service and support experience," says Leroy Farrell, vice president and general manager, Business Imaging Solutions Group, Engineering Services and Solutions, Canon U.S.A., Inc. "We built our Customer Solutions Center more than a year ago to evolve with the industry's changing needs and seamlessly provide innovative, end-to-end service solutions. To us, this certification signifies that the center is doing its job, and doing it well for our channel partners and customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - CRM - Start With The Customer
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About Canon U.S.A., Inc.:
Contact Center for all of Canon USA - from sales to tech support for consumer products.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Thursday, December 27, 2018
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