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News : Canon Earns Center of Excellence Recognition from BenchmarkPortal

#contactcenterworld, @canonusa, @BenchmarkPortal

Melville, NY, USA, Jan. 2, 2020 -- Highlighting the company's dedication to customer service, Canon U.S.A., Inc., a provider in digital imaging solutions, is proud to announce it has been certified as a Center of Excellence by BenchmarkPortal for the 11th consecutive year for achieving world-class grading in Top Box Customer Satisfaction and Top Box Agent Satisfaction, and closing at first level in percentage for inbound calls. The Center of Excellence recognition is an award honoring customer service call centers that rank in the top 10 percent of call centers surveyed.

"We certified Canon's Customer Solution Center as a Center of Excellence after evaluating the company's effectiveness and efficiency in interacting with their customers," says Bruce Belfiore, CEO, BenchmarkPortal. "We applaud Canon's commitment to superior customer service over the past 11 consecutive years."

"Our focus is not just on the potential of the products we create, but the attention of the people who use them," said Shinichi Yoshida, executive vice president and general manager, Canon U.S.A., Inc. "Canon is honored to be recognized by Benchmark Portal for the 11th year in a row as it reflects our company's commitment to providing customers with top-quality service and support."

Contact centers achieve the Center of Excellence certification by implementing best practices and attaining world-class performance in their industry. BenchmarkPortal's rigorous cer­tification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers, thus holding contact centers to performance levels that will improve their competitive position, not just forcing them to adhere to an arbitrary standard.

#contactcenterworld, @canonusa, @BenchmarkPortal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Canon U.S.A., Inc.:
Company LogoContact Center for all of Canon USA - from sales to tech support for consumer products.
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About BenchmarkPortal:
Company LogoBenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
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Today's Tip of the Day - Connectivity

Read today's tip or listen to it on podcast.

Published: Friday, January 3, 2020

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2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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