News : Canon U.S.A. Certified A BenchmarkPortal Center Of Excellence
Melville, NY, USA, Dec. 21, 2016 -- An unwavering commitment to customer service and support is the foundation of a successful business. Canon U.S.A., Inc., a provider in digital imaging solutions, announced that its Technical Support Center has earned the "Center of Excellence" certification from BenchmarkPortal for the eighth consecutive year.
This certification is given to customer service call centers that rank in the top 10 percent of the call centers surveyed. To evaluate a call center, companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, customer satisfaction ratings, cost and quality-related evaluations.
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"Earning a Center of Excellence Certification for eight years in a row is a rare feat, and reflects an exceptional dedication to continuous improvement and outstanding customer care," said Bruce Belfiore, CEO of BenchmarkPortal. "After evaluating this contact center for its effectiveness and efficiency in interacting with customers, we proudly certify Canon U.S.A.'s Technical Support Center as a Center of Excellence and commend the Company's commitment to superior customer service."
"Year after year, we are honored that our call center's efforts to provide the highest level of customer support have been recognized by BenchmarkPortal," said Leroy Farrell, Vice President and General Manager, Engineering Services and Solutions Division, Canon U.S.A., Inc. "In addition to offering 100 percent U.S.-based customer service and support for all of the products we distribute, we strive to provide the utmost personalized technical support for all of our customers. As we look toward the New Year, we will continue to exemplify Canon U.S.A.'s commitment to customer service excellence."
#contactcenterworld, @canonusa, @BenchmarkPortal
Posted by Veronica Silva Cusi, news correspondent
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About Canon U.S.A., Inc.:
Contact Center for all of Canon USA - from sales to tech support for consumer products.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Thursday, December 22, 2016
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