Melville, NY, USA, Dec. 21, 2016 -- An unwavering commitment to customer service and support is the foundation of a successful business. Canon U.S.A., Inc., a provider in digital imaging solutions, announced that its Technical Support Center has earned the "Center of Excellence" certification from BenchmarkPortal for the eighth consecutive year.
This certification is given to customer service call centers that rank in the top 10 percent of the call centers surveyed. To evaluate a call center, companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, customer satisfaction ratings, cost and quality-related evaluations.
"Earning a Center of Excellence Certification for eight years in a row is a rare feat, and reflects an exceptional dedication to continuous improvement and outstanding customer care," said Bruce Belfiore, CEO of BenchmarkPortal. "After evaluating this contact center for its effectiveness and efficiency in interacting with customers, we proudly certify Canon U.S.A.'s Technical Support Center as a Center of Excellence and commend the Company's commitment to superior customer service."
"Year after year, we are honored that our call center's efforts to provide the highest level of customer support have been recognized by BenchmarkPortal," said Leroy Farrell, Vice President and General Manager, Engineering Services and Solutions Division, Canon U.S.A., Inc. "In addition to offering 100 percent U.S.-based customer service and support for all of the products we distribute, we strive to provide the utmost personalized technical support for all of our customers. As we look toward the New Year, we will continue to exemplify Canon U.S.A.'s commitment to customer service excellence."
#contactcenterworld, @canonusa, @BenchmarkPortal
Posted by Veronica Silva Cusi, news correspondent
About Canon U.S.A., Inc.:
Contact Center for all of Canon USA - from sales to tech support for consumer products.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Thursday, December 22, 2016
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|4.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284