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News : Canon U.S.A., Inc. Garners Center of Excellence Recognition from BenchmarkPortal

#contactcenterworld, @canonusa, @BenchmarkPortal

Melville, NY, USA, Nov. 30, 2021 -- Providing quality customer service is an important component of a brand's reputation. Canon U.S.A., Inc., a provider in digital imaging solutions, has been recognized for its work in cultivating that reputation, with its Customer Solutions Center being certified as a Center of Excellence by BenchmarkPortal. Canon garnered the award in the customer service and support industry for the 13th consecutive year.

"Providing our customers high-quality service and support is always paramount, and assisting them as they navigate the hybrid work environment has underscored the importance of helping our channel partners and end customers," said Shinichi Yoshida, executive vice president and general manager, Canon U.S.A., Inc. "Earning recognition by Benchmark Portal for the 13th straight year is a great achievement and reflects our commitment to providing customers with top-quality service and support."

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

To earn a Center of Excellence designation, a customer service contact center needs to rank in the top-10 percent of the contact centers surveyed, according to BenchmarkPortal. Judged against a balanced scorecard of metrics for efficiency and effectiveness, Canon's Customer Solutions Center was determined to have demonstrated superior performance on both cost and quality-related metrics compared with its industry peers.

Canon is one of just 10 companies to have ever been recognized as a Center of Excellence for 13 straight years, ranking it among a very select group of companies in BenchmarkPortal's largest contact center performance database globally.

"The achievement of the Center of Excellence represents a contact center's commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence," said Bruce Belfiore, CEO of BenchmarkPortal.

#contactcenterworld, @canonusa, @BenchmarkPortal

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Canon U.S.A., Inc.:
Company LogoContact Center for all of Canon USA - from sales to tech support for consumer products.
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About BenchmarkPortal:
Company LogoBenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
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Today's Tip of the Day - Play Your Agents Their Calls

Read today's tip or listen to it on podcast.

Published: Thursday, December 2, 2021

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2022 Buyers Guide Contact Center Assessments

 
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2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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