News : Canon USA Opens 2 Customer Service Operation Centers
Melville, N.Y., Nov 7, 2014 -- Canon U.S.A. Inc., a provider in digital imaging solutions, announces the grand openings of two new Customer Service and Support Operation Centers – the Canon Experience Center in Costa Mesa, California and the Western expansion of Canon Information Technologies Services, Inc. (CITS), a customer call center in Albuquerque, New Mexico. The openings of these centers symbolize Canon’s commitment to providing customers with service, support and education from coast to coast.
The Canon Experience Center, a new branch of the Canon Americas Marketing Engineering Technology Center (METC), opened its doors on November 5 to celebrate the grand opening of the facility and the customer-focused features and offerings within the space. Following the opening of the Canon Experience Center, the Company celebrated the grand opening of the CITS customer call center on November 6. Albuquerque Mayor Richard J. Berry marked the occasion, along with Canon executives and staff.
"The grand openings of the new Canon Experience Center and the additional CITS call center are a testament to Canon’s commitment to our customers," said Yuichi Ishizuka, president and COO, Imaging Technologies & Communications Group, Canon U.S.A., Inc. "These facilities will allow us to connect with our customers on the west coast and further support the needs of all our customers, no matter where they are located in the U.S."
The Canon Experience Center will be home to approximately 75 experienced employees when fully staffed, and will host ongoing Canon employee training. In addition, the Canon Experience Center features repair and maintenance operations for Canon’s lineup of consumer and professional products. Repair operations at the facility include 10 camera body and lens adjustment rooms, Canon’s adjustment and calibration equipment, and a spare parts inventory.
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The new 33,682 square-foot CITS call center in Albuquerque, which officially began operations in June 2014, provides support to Canon's professional photographic, cinema, printing and office solutions customers. By spring 2015, the center will also support customers using small office and consumer imaging products, including digital cameras, camcorders, large format printers and copiers. Canon’s customer focused investment in the new call center includes data center technology that help ensure the Albuquerque, New Mexico and Chesapeake, Virginia locations are able to conduct uninterrupted operations 24 hours a day, 365 days a year.
The expansion of the CITS service and support footprint to the west coast demonstrates Canon’s dedication to providing high-quality customer service with 100 percent U.S.-based Canon employees. The Albuquerque location was specifically chosen because it will help better serve customers from coast to coast. The area has a stable climate, the ability to service multiple time zones and a well-educated largely bilingual workforce. It is anticipated that the support center will create at least 150 customer service, direct sales and technical support positions over a three-year period.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, November 10, 2014
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