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Campbell, CA, USA, Sept 22, 2022 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Cape Air, a commuter airline in the US, has deployed 8x8 XCaaS™ (eXperience Communications as a Service™) with 8x8 Voice for Microsoft Teams to empower their employees to provide customer experiences.
Cape Air needed reliable communications capabilities and call quality. Unfortunately, Cape Air’s previous on-premises telephony and contact center technology was outdated and no longer being serviced or updated, leaving the company unable to adequately meet their customers’ requirements as the business grew and expanded.
With expert advice from IT consultant ARG, Cape Air chose 8x8 XCaaS, which includes integrated cloud contact center, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution, for enhanced call quality, improved Average Speed to Answer (ASA), and to gain a complete view of the customer journey.
"Providing a seamless, quality customer experience is incredibly important, and we understand that ensuring employees have the right tools and resources is crucial to making that happen," said Thomas Rocharz, Director of Contact Centers and Reservations at Cape Air. "As our company grows, 8x8 is providing everything our employees need, right at their fingertips. The airline industry requires flexibility, especially when it comes to compliance and regulatory issues, and we know that 8x8 will enable us to adapt to those needs and changes quickly and painlessly."
"We strive to provide our customers with products and services that improve work processes to provide employees and customers with truly exceptional experiences," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "Cape Air is an incredible company, and their experience with 8x8 XCaaS with 8x8 Voice for Microsoft Teams perfectly demonstrates our dedication to providing best-in-class products that not only meets our customers’ needs, but surpasses their expectations."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Friday, September 23, 2022
| 1.) |  miSecureMessages miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments. |
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