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News : Cape Elizabeth Launches COVID-19 Call Center

#contactcenterworld

Cape Elizabeth, ME, USA, April 21, 2020 -- People who live in Cape Elizabeth have a new option for support and questions about the coronavirus.

Cape Elizabeth Community Services is staffing a COVID-19 call center for the community.

"We are here to provide direction and assistance where needed. If you need us we are here to help," said Director Kathleen Raftice. She added that the service is available for people who need help, don't know where to turn, or just need someone to listen.

People will be available to answer calls on weekdays from 9 a.m. until 3 p.m. starting Tuesday.

You can reach the Cape Elizabeth COVID-19 Task Force Call Center by calling (207) 799-2868.

#contactcenterworld

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wmtw.com

Today's Tip of the Day - Lifetime Of A Number

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Related Editorial

Published: Wednesday, April 22, 2020

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2021 Buyers Guide
Get Listed
Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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