#contactcenterworld, @cityofct, @whatsapp
Johannesburg, South Africa, June, 2022 -- The City of Cape Town’s 24-hour customer relations call centre has made it possible for residents to log water-related queries via WhatsApp.
This, after the city decided to re-launch the WhatsApp channel to improve customer support for government services.
In a statement, the city says the channel aims to make it easier for residents to contact the city and request assistance.
"I am pleased to announce that residents can now again contact the city’s call centre with all their water-related queries and for fault reporting by using our 24-hour customer relations WhatsApp channel," says the city’s mayoral committee member for corporate services, alderman Theresa Uys.
"Our dedicated agents will attend to these urgent WhatsApp requests as efficiently as possible and ensure the appropriate teams receive the technical service requests. The city encourages residents to make use of this convenient channel."
This is not the first time the city has turned to digital channels to boost customer support.
As Eskom intensified rolling power cuts, the city last monthlaunched its own app for residents to get real-time information on load-shedding in their area. Additionally, the city’s ombudsman office introducedan SMS service for residents seeking assistance.
According to the city, once it receives a service request, the customer will receive an automated response via WhatsApp to confirm the call centre has received the message.
It further urges residents to include detailed information for their service requests, saying if the request is linked to a specific property, the city will need the property address, ERF number or municipal account number to process the request.
The city’s customer relations WhatsApp channel is available on 060 018 1505.
#contactcenterworld, @cityofct, @whatsapp
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za
About City of Cape Town:
The City of Cape Town is the metropolitan municipality which governs the city of Cape Town, South Africa and its suburbs and exurbs. As the 2011 census, it had a population of 3,740,026.
About WhatsApp:
WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
Published: Monday, June 27, 2022
| 5.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
| 10.) |  Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall