News : Capgemini and inQuba Join Forces to Deliver Customer Experience for Insurance
New York, NY, and Santa Monica, CA, USA, Sept. 23, 2016 -- Capgemini, a global provider in consulting, technology and outsourcing services, and inQuba, a global provider in Customer Experience (CX) orchestration software, announced the signing of a formal strategic partnership agreement with Capgemini's Global Financial Services Strategic Business Unit to jointly market, sell and deliver digital customer experience (DCX) solutions for the insurance industry.
inQuba can be seamlessly integrated into Capgemini's Insurance Connect ecosystem1 or purchased independently, thereby providing insurers with end to end enterprise customer experience orchestration, including voice-of-the-customer2 analytics and customer engagement functionality.
For Capgemini, the inclusion of inQuba reinforces its focus on assisting carriers in delivering an 'all channel experience' for their increasingly policyholders. According to John Mullen, Global Head of Insurance, Capgemini: "Insurers see opportunity for competitive advantage by providing a richer and more personalized self-service experience for agents and policyholders. The inclusion of the inQuba platform in Insurance Connect will provide an added ability for our clients to understand and act upon customer perceptions across all channels."
Paul Cole, President, inQuba Americas, notes: "As the insurance industry becomes more and more susceptible to digital disruption, opportunities will emerge for progressive carriers to move their focus from 'insurance protection to risk prevention,' paving the way for a more interactive and value added relationship with policyholders. inQuba and Capgemini are organized to provide services within the Insurance Connect framework. inQuba provides the detailed mapping and management of the policyholder, and broker journey enabled by advanced analytics. The inclusion of inQuba's CX3 capability in Insurance Connect represents a first for the insurance industry."
Posted by Veronica Silva Cusi, news correspondent
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With almost 140,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Published: Wednesday, September 28, 2016