London, UK, Sept 25, 2020 - Capgemini has offloaded its contact-centre-as-a-service unit, Odigo, to private equity firm Apax Partners.
The global systems integrator first bought Odigo from the same London-based PE company nine years ago.
Odigo is an omni-channel cloud platform SaaS business founded in 1986 that focuses on the enterprise market.
Capgemini chief portfolio officer, Franck Greverie, said the France-headquartered provider will continue to use Odigo's services.
"We are excited by Apax Partners' plans to invest in Odigo's next phase of development," he said.
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"We believe this would be of benefit to its clients and Capgemini would continue to integrate Odigo CCaaS solutions as part of our offerings."
Odigo Group CEO Erwan Le Duff said he would welcome Apax Partners' reinvestment in the company if confirmed.
"Having Capgemini by our side since 2011 has enabled us to refocus our activities and secure our leadership position in this very dynamic market.
"We would be very happy to welcome Apax Partners as a new investor to support our growth, internationalization and technological innovation projects."
Posted by Veronica Silva Cusi, news correspondent
Odigo helps large organizations connect with individuals through cloud-based contact center solutions. Its proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents. Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry firsts, Odigo has more than 250 clients around the world.
With almost 140,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Published: Tuesday, September 29, 2020
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