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News : Capillary Announces Strategic Alliance Partnership with KPMG in India

#contactcenterworld, @capillarytech, @kpmg

Bengaluru, India, Sept, 2022 -- Capillary Technologies (a B2B SaaS platform for customer engagement and loyalty) announced its strategic partnership with KPMG in India for loyalty and customer engagement solutions. Focused on delivering AI-based cloud native loyalty and customer engagement solutions to businesses, the partnership will include a certified and trained team of KPMG consultants.

In an increasingly changing world, brands are looking for new ways to interact and engage with customers by understanding their ever-evolving behavior, preferences and expectations. To support them through this navigation, the Capillary-KPMG in India alliance partnership will help businesses to look beyond discounts, offer differentiated customer experience and keep their customers delighted at every touchpoint.

Anindya Basu, National Managing Partner, Head of Advisory, Clients & Markets, KPMG in India shared, "Organizations are increasingly focusing on innovations in providing a personalized customer experience, and leveraging digital solutions to generate insights, drive engagement and customer growth. Through our alliance with Capillary Technologies, we will together help clients achieve their growth ambitions and drive front office transformation."

Combining KPMG in India’ consultative services with Capillary’s diversified product suite, the partnership will further enable clients to realize true business value faster by accelerating time-to-market, replacing ineffective systems and thereby amplifying growth. 

Aneesh Reddy, Executive Director and CEO of Capillary Technologies further echoed the same thought as he said, "Establishing this strategic alliance partnership with KPMG in India has been a major milestone achieved for Capillary. As brands recognize the importance of integrated loyalty and customer engagement solutions, we look forward to leveraging KPMG in India’s deep functional and industry vertical experience to accelerate adoption of Capillary solutions, and together, we will deliver substantial growth to our customers in their loyalty and marketing journey."

#contactcenterworld, @capillarytech, @kpmg

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.apnnews.com


About Capillary Technologies:
Company LogoCapillary Technologies, headquartered in Singapore, is an omni-channel commerce and engagement company, which powers end-to-end customer engagement, loyalty, eCommerce and social CRM solutions for more than 200 major brands across 20,000 stores, serving over 150 million consumers primarily in Asia, across South East Asia, China, India and the Middle East. Customers include industry leaders such as Pizza Hut, KFC, Puma, United Colors of Benetton, Walmart, Unilever, Courts, Lee and Timberland. Brands have realized as much as a 10% increase in same-store sales by leveraging Capillary's solution.
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About KPMG:
Company LogoKPMG is one of the largest professional services firms in the world and one of the Big Four auditors, along with PricewaterhouseCoopers (PwC), Deloitte Touche Tohmatsu (Deloitte) and Ernst & Young (EY). Its global headquarters are located in Amstelveen, Netherlands.
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Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Monday, September 5, 2022

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2024 Buyers Guide Remote Agent Solutions

 
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Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

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CallGuard Remote
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CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

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Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

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VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
 

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