News : Capita Deploys Cloud Contact Centre Technology From Intelecom
Intelecom UK Ltd has announced that Capita Group plc is using its Connect cloud-based contact centre solution to handle employee enquiries received in a human resource service centre operated on behalf of a large UK corporation.
Capita originally chose Intelecom in 2006 for its proven track record and future-proof technology. Today, all enquires coming into the human resource service centre go through the Intelecom Connect platform. Today, over 60 Capita staff use the solution to handle around 10,000 calls a month. Enquires cover a range of HR topics including changes to existing staff roles, such as promotion, relocation, maternity/paternity enquiries and new starter details. Other calls from employees include queries regarding the corporation’s wealth of benefits such as childcare vouchers, cycle to work schemes, occupational health, travel services and more.
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Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Published: Wednesday, March 18, 2015
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