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News : Capita Finds its Voice in Acquisition
London, UK, April 7, 2015 -- Outsourcing provider Capita has snapped up booming Sheffield call centre company Voice Marketing.
Capita, which signed a six-year deal to carry out services for Sheffield City Council in January, swooped for the Sheffield company, which employs 500.
Voice, which has offices in Woodseats and Broomhill, will now provide Capita ‘with sales and retention capability and complement the customer care capability within Capita Customer Management’.
It was formed in 2006 by chief executive James Hinchliffe.
Earlier this month he said they planned to hire 80 people in May - on top of the 230 staff hired so far this year - and were on track to a headcount of nearly 900.
He said: "This is a fantastic opportunity for the future of our business. It will enable us to grow further and faster with the backing of a larger business. We will have access to a wider client base and be able to offer more career progression opportunities and benefits for staff."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Set Customer Expectations
More Editorial From Capita
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
VOICE provides a cost-effective outsourced solution assisted by motivated, experienced and fully-trained telephone executives working in a friendly and dynamic environment. They are overseen by managers who understand the industry, the relevant market sector and provide additional support to any project with constructive regular feedback and reporting.
Published: Wednesday, April 8, 2015