Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 11 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Capita Hits Back at Claims that Work Arrangements at Leeds Call Centre Do Not Follow Government Advice

#contactcenterworld, @capitacareers

Leeds, UK, March, 2020 -- Capita runs call centres across the country with its Glasgow and Leeds offices coming under fire with complaints to local MPs Alison Thewliss and Hilary Benn.

A letter on social media indicated staff were being designated as key workers - making it necessary to continue working from the office.

But this has been denied by the company who say "most staff" are working from home and those who cannot are "providing essential services as defined by the Government".

A Capita spokesman told the PA news agency: "The top priority of Capita at this very difficult time is the wellbeing of our people.

"Many of our employees work for clients in sectors including utilities, telecommunications and financial services, who continue to need services in these challenging times.

"We have made arrangements for as many of our colleagues to work from home as possible, and have been increasing our capacity to support remote working every day.

Ring2 Dashboards & Wallboards Free Trial

"Where homeworking is not possible, we are making adjustments in our workplaces to ensure that we are following all Government guidelines, including on social distancing and handwashing.

"We are constantly reviewing our practices as government guidance changes."

Leeds Central MP Hilary Benn shared his concerns on Twitter.

Mr Benn said: "Received a number of complaints about Capita in Leeds requiring staff to come into work in offices where it is not possible to maintain social distance. Why are they still open?"

The Glasgow office at the Skypark business centre can house around 500 members of staff.

Among its contracts, Capita supports NHS call centres in parts of the country as well as telecoms which has been classed as an essential service.

The spokesman maintained they were not breaching Government guidelines, had additional hand sanitiser and were carrying out full site cleans of the office twice a day.

But Ms Thewliss, SNP MP for Glasgow Central, again said it was contrary to what staff have told her.

She told PA: "I have heard that staff are working in conditions where social distancing rules are not being observed, there is a reported lack of hand sanitiser, and that people are being asked to go on statutory sick pay if they need to self isolate.

"I have heard from others in similar roles in a range of companies in Glasgow city centre.

"This is completely unacceptable, and staff are being put at risk.

"I call on all of these firms to take heed of Government advice and to put the health and of employees and their families before their profits.

"I would definitely like to emphasise that there are lots of companies in lots of sectors taking actions which put their employees at risk.

"They all need to stop this now."

#contactcenterworld, @capitacareers

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.yorkshirepost.co.uk


About Capita:
Company LogoOutsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, March 30, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =