News : Capita Partners With Avaya to Provide Cloud-Based Contact Centre Services
Santa Clara, CA, USA, Mar 10, 2016 -- Capita Collaboration Technologies (CCT), part of Capita IT Enterprise Services, has signed a strategic agreement with Avaya, a global provider in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises.
Branded as Capita Contact Centre as-a-Service (CCaaS), this multi-channel platform will enable organisations to improve the customer experience while providing reassurance over data sovereignty.
With CCaaS, organisations can leverage multiple communication channels including voice, email, SMS, text, web chat and social media.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Peter Hands, executive director, Capita IT Enterprise Services, said: Working with partners like Capita enables us to offer customers advanced communication tools with the delivery model of their choice. This flexibility in delivery models ensures that customers are moving forward in their digital transformation journey at their own pace, and within their budgets."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do You Divert Calls Between Offices?
About Capita Collaboration Technologies:
Capita Collaboration Technologies, part of Capita IT Enterprise Services, is focussed on transforming organisations by enabling exceptional customer experience and collaboration. We support customers through a consultative process to understand and address their business challenges through the application of industry leading technology solutions. Our portfolio comprises customer experience, collaboration and voice services.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, March 14, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...