All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
StoreNews : Capita Partners With Avaya to Provide Cloud-Based Contact Centre Services
#contactcenterworld, @Avaya
Santa Clara, CA, USA, Mar 10, 2016 -- Capita Collaboration Technologies (CCT), part of Capita IT Enterprise Services, has signed a strategic agreement with Avaya, a global provider in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises.
Branded as Capita Contact Centre as-a-Service (CCaaS), this multi-channel platform will enable organisations to improve the customer experience while providing reassurance over data sovereignty.
With CCaaS, organisations can leverage multiple communication channels including voice, email, SMS, text, web chat and social media. 
Peter Hands, executive director, Capita IT Enterprise Services, said: Working with partners like Capita enables us to offer customers advanced communication tools with the delivery model of their choice. This flexibility in delivery models ensures that customers are moving forward in their digital transformation journey at their own pace, and within their budgets."
#contactcenterworld, @Avaya
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.marketwired.com
Related Editorial
- 82% of Respondents Agree That Behavioral Analytics Detects Hidden Threats
- HGS Commitment to Optimizing CX Earns Top Honors for Best Outsourcing Partnership
- Scivantage Brings Home Gold with Two Wins at the Contact Center World Awards
- ListenTrust Wins Gold for Best Contact Center and Best Contact Center Sales Professional
- ContactCenterWorld.com announces winners of the 2017 AMERICAS Top Ranking Performers Conference and Awards.
- DeviceBits Selected By Azumi Mobile
About Capita Collaboration Technologies:
Capita Collaboration Technologies, part of Capita IT Enterprise Services, is focussed on transforming organisations by enabling exceptional customer experience and collaboration. We support customers through a consultative process to understand and address their business challenges through the application of industry leading technology solutions. Our portfolio comprises customer experience, collaboration and voice services.
About Avaya:
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, March 14, 2016
Industry Suppliers | Get Listed |
 | PREMIUMGenesys http://genesys.com Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more) | |
 | Noble Systems Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno... (view more) | |
 | Qualfon global provider of contact center services and back-office processing | |
 | Tata Consultancy TCS provides consultancy services involving: IT services, business solutions, and outsourcing. | |
| Get Listed |
Upcoming Events
Submit Event
 | 1 |
 287 | Share |