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News : Capita Partners With Avaya to Provide Cloud-Based Contact Centre Services
Santa Clara, CA, USA, Mar 10, 2016 -- Capita Collaboration Technologies (CCT), part of Capita IT Enterprise Services, has signed a strategic agreement with Avaya, a global provider in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises.
Branded as Capita Contact Centre as-a-Service (CCaaS), this multi-channel platform will enable organisations to improve the customer experience while providing reassurance over data sovereignty.
With CCaaS, organisations can leverage multiple communication channels including voice, email, SMS, text, web chat and social media.
Peter Hands, executive director, Capita IT Enterprise Services, said: Working with partners like Capita enables us to offer customers advanced communication tools with the delivery model of their choice. This flexibility in delivery models ensures that customers are moving forward in their digital transformation journey at their own pace, and within their budgets."
Posted by Veronica Silva Cusi, news correspondent
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About Capita Collaboration Technologies:
Capita Collaboration Technologies, part of Capita IT Enterprise Services, is focussed on transforming organisations by enabling exceptional customer experience and collaboration. We support customers through a consultative process to understand and address their business challenges through the application of industry leading technology solutions. Our portfolio comprises customer experience, collaboration and voice services.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, March 14, 2016