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News : Capita Provides Medical Call Centre and Clinical Triage Support Software for Allianz Turkey
Ankara, Turkey, Oct 10, 2016 -- Capita’s partnership with Allianz Turkey builds on previous success in supporting private healthcare organisations, including insurance companies and their service providers globally.
Capita’s patient relationship management solution, Salus, along with its TeleGuides clinical content set and Decision Management System (DMS), will be used by Allianz Turkey to support calls to their clinical triage line, called Dr. Allianz.
The TeleGuides content is specifically tailored for medical call centre use, and has been reviewed and endorsed by Professor Dr Mehmet Aktekin, a Turkish public health expert and chair of the Department of Health, Akdeniz University Faculty of Medicine based in Turkey.
Providing a high quality experience for our customers when they are in need of medical assistance is a top priority. The Capita solution ensures a quick, consistent and effective assessment for patients, and staff can guide them on the right care pathway. The software increases the efficiency and productivity of staff without compromising patient care.
Erik Heusel CEO, Allianz Global Assistance Turkey
Allianz invests in technology with a focus on customer satisfaction. We live in a new world of high mobility, and that shapes our needs. Today, we desire easier access to services and solutions. For our part, we strive to pioneer in new generation insurance services by improving our customers' quality of life. We are determined to continue offering the fastest and easiest solutions in healthcare, a field that draws the highest level of scrutiny from all of us.
Dr. Nedim Tarakçi, Health operations director, Allianz Turkey
Being provided with accurate information to support patient assessments helps clinicians to provide the highest level of patient care. The solution Capita is providing to Allianz in Turkey will help its clinicians achieve this by quickly and safely assessing the needs of those who require medical assistance.
Dr Charles Young, Chief medical officer, Capita Healthcare Decisions
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, October 13, 2016