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News : Capita Renews Contract to Support Northumbria Police with Network Services

#contactcenterworld, @capitacareers

London, UK, Feb, 2021 -- Capita plc has secured a two-year contract renewal to deliver managed wide area network (WAN) services to Northumbria Police.

The WAN services enable the force to take emergency calls and mobilise resources to manage incidents, supporting communities within their service areas.

Northumbria Police serves a population of 1.5 million people, covering an area of more than 2,000 square miles in the North East of England. Capita’s network connects 41 sites across the force, supporting services such as working with communities to prevent crime and disorder, and protecting the most vulnerable people.

The contract extension includes the delivery of a ‘pilot’ software-defined WAN (SD-WAN), a software-centric network, enabling greater visibility and control across four of the forces’ active sites. This pilot will enable the force to adapt to changing circumstances, for example, by directing more bandwidth to key sites to support incident management or in parallel with increased contact centre traffic – ultimately improving overall network management.

Under SD-WAN management, applications such as Office 365 are fully visible and can be managed to ensure maximum performance and availability. SD-WAN also manages the network in real-time and can forecast problems and failures before they occur. This monitoring allows proactive responses by minimising network failures for the force.

Together, Capita’s WAN and SD-WAN networks will provide a resilient platform to ensure operations across the force are running consistently and effectively. The networks are built to the government’s public sector network (PSN) compliance standards, enabling the force to work better with its local authorities.

Mark Cook, Executive Officer of Capita Technology Solutions, said: "This renewal was secured on the strength of our longstanding relationship with Northumbria Police and our innovative network design to support digital transformation journeys. It was also based on our ability to ensure that our technology continuously supports mission-critical services now and in the future."

#contactcenterworld, @capitacareers

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.capita.com


About Capita:
Company LogoOutsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Monday, March 1, 2021

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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