News : Capita Selects Jacada to Provide Solutions for Capita
Atlanta, GA, USA, May 26, 2016 -- Jacada, LTD. (OTCQB: JCDAF), a global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced that Capita, a United Kingdom business process outsourcing and professional services company has signed a material deal with Jacada to provide a comprehensive unified agent desktop, robotic process automation, and agent guidance / scripting solution in support of its UK telecommunications services client.
The specific Jacada solutions and products include:
Jacada Integration and Automation (JIA)
Jacada Agent Scripting (JAS)
Jacada Workspace Agent Desktop
"Although the origins for this project date back many years, stemming from previous projects with the end client, this new deal emphasizes the trust and dependability that large BPOs and their clients have in Jacada technology," says Guy Yair, Co-Chief Executive Officer of Jacada. "Having a long customer service technology history and being able to provide a comprehensive suite of contact center products is what allows Jacada to be selected to work with the leading BPOs and telecoms in their industries.
Posted by Veronica Silva Cusi, news correspondent
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Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Published: Friday, May 27, 2016