News : Capita Shares Dip as it Buys German Call-centre Business
UK, Feb 3, 2015 -- Capita is to buy German call-centre business Avocis in a deal as part of the UK-listed outsourcer’s expansion strategy. Avocis is majority-owned by private equity.
The cash acquisition is subject to approval by German regulators and is on a debt-free basis.
Avocis is a player in customer contact management in Germany, Switzerland and Austria and works in similar sectors to Capita’s equivalent business, with many long-term clients particularly in telecoms and utilities.
Andy Parker, Capita chief executive, said: "The acquisition of Avocis provides us with immediate scale and further capabilities in the [Germany, Switzerland and Austria] territory.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We will be able to offer these clients access to Capita’s wider transformation capabilities and services and establish a strong platform for developing relationships with new clients in the region."
Capita will form a new division to manage its businesses in the region which will be led by Vic Gysib, the company’s joint chief operating officer.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Patronising Agents
More Editorial From Capita
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Published: Wednesday, February 4, 2015