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News : Capita Taps into Five-year Thames Water Contract
London, UK, Nov 9, 2015 -- Thames Water has awarded Capita Customer Management a five year contract extension for the provision of call centre services.
Capita and Thames Water have been working together since 2001, and currently up to 180 staff manage customer calls from Capita’s call centre in Dearne Valley, Yorkshire.
London Government Parliament ThamesPeter Cogan, customer operations director at Thames Water, said: "Customer satisfaction is crucial to us at Thames Water and as part of our five-year plan we’ve committed to providing a better experience for anyone who gets in touch with us.
We look forward to working with Capita for another five years, to fulfil our promise and provide an excellent service across all channels."
Bob Buiaroski, managing director of Capita Customer Management, said: "We have a long standing relationship with Thames Water and have remained focused on delivering service excellence and working together to innovate and enhance the customer experience."
Posted by Veronica Silva Cusi, news correspondent
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About Thames Water:
Thames Water Utilities a water and sewerage company, serving almost 12 million customers. Each year, the company’s 24-hour customer service centre in Swindon, handles over 3.5 million calls. Having also been awarded Dwr Cymru’s (Welsh Water) customer service contract, Thames Water handles calls for 1.2 million customers across Wales.
About Capita Customer Management:
We’ve built our success on: • Understanding your market and your customers • Genuinely transforming clients’ customer management operations • Having the right people in the right locations • Insight-led innovation Specialties: Customer Management, Outsourced customer service, Outsourcing services, Transformational Outsourcing, Customer Service, Contact Centre services, Contact Centre Outsourcing, Call Centre services, Call Centre Outsourcing, Customer retention
Published: Tuesday, November 10, 2015