News : Capita to Sell Interactive Intelligence Contact Centre Offering
London, UK, April 12, 2016 -- Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group, a provider of cloud services for customer engagement, communications and collaboration in contact centres.
With the agreement, Capita is fully accredited to sell, service and support Interactive Intelligence solutions, which include on-premises, cloud and hybrid deployment options.
Unified communications Avaya "The Interactive Intelligence solutions strengthen our contact centre product portfolio, as their products are rich in functionality and flexibility, which will enable us to improve service, reduce costs, and increase operational efficiencies and performance for our customers," said Capita CCT managing director Martin Jakobsen.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Outsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
Published: Wednesday, April 13, 2016