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News : Capital Investment to Include Major Enhancements
Irving, TX, USA, May 11 2015 -- Capital One will close an Irving call center this summer, with many of the employees transferring to a smaller center in Plano, the company said Monday.
The Virginia-based banking company first disclosed plans to consolidate operations in Plano last summer. In a WARN notice filed with the state, Capital One said it plans to cut 299 jobs at its Royal Ridge facility, at 3939 W. John Carpenter Freeway, by July 4.
Steven Thorpe, a spokesman for Capital One, said in an email that the positions will be eliminated in phases over the next few months. About 183 of the workers have accepted positions at the new Plano center, located at 7933 Preston Road, and other workers will be eligible for a severance package, including retraining assistance.
Most of the workers are in customer contact center roles for the retail bank, he said.
"This decision comes as part of a regular business review to ensure Capital One is operating as efficiently as possible while continuing to provide quality services and products to its customers," Thorpe said in the email.
Posted by Veronica Silva Cusi, news correspondent
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About Capital One Financial Corporation:
Capital One Financial Corporation is a holding company whose principal subsidiaries, Capital One Bank and Capital One, FSB, offer loans and loan-oriented products. More than 6,500 call center agents provide Capital One customers with a variety of information related to their accounts, from account status to rules, policies and procedures.
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Published: Thursday, May 14, 2015