News : Capital One Announces Layoffs as it Revamps Tech
Washington, DC, USA, July 24, 2015 -- McLean-based Capital One Financial Corp. announced a series of layoffs across the country Friday, with some to occur in the D.C. area, as the company seeks to revamp its tech operations.
Capital One (NYSE: COF) is notifying an unspecified number of people in Richmond about the loss of jobs, primarily in IT, according to the Richmond Times Dispatch.
The company is closing a call center in Sioux Falls, South Dakota, and cutting hundreds of jobs, according to the Argus Leader. Capital One also announced the closing of a different call center, in Oregon, cutting up to 900 jobs, according to the Oregonian.
"Capital One is shifting our call-center strategy to allow us to become nimble, flexible and scalable to meet our customer needs," spokeswoman Julie Rakes told both publications.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
But while the D.C. area will see some layoffs, the numbers are minimal, according to Capital One spokeswoman Julie Rakes.
"We don't anticipate that this will have any impact on our business operations," Rakes said.
She also said Capital One will actually be growing its overall workforce in the area, and pointed to more than 500 open positions in areas including technology.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - UK Office Set-Up
More Editorial From Capital One Financial Corporation
About Capital One Financial Corporation:
Capital One Financial Corporation is a holding company whose principal subsidiaries, Capital One Bank and Capital One, FSB, offer loans and loan-oriented products. More than 6,500 call center agents provide Capital One customers with a variety of information related to their accounts, from account status to rules, policies and procedures.
Published: Tuesday, July 28, 2015
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce managemen...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...